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I'm standing at the pay desk and king of looking at items there, one person in front of me. After 8 min I'm like I want to check out and a young girl says " The line starts over there", on the other side. I was upset, only wanted a gift card. After watching the way...
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#1108894
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Always loved this place until I had to deal with customer service. I shopped there on 9.16.17. I had a large purchase so it took some time. I told the sales girl that I had a $25 off coupon. She said yes, no problem I will add it to your order. I spent $190 after...
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#1102588
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Today I stopped by Charming Charlie's at 11:18 am. Signs everywhere 40% off all bags. After an hour of picking out a bag, I went to pay. The customer ahead of me was pissed. Over heard that "your sign says 40 % off you should honor it, thats false advertising... my...
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2.5
#1100796
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Charming Charlie - Poor Quality
1/1

Charming Charlie - Poor Quality

Charming Charlie
#1049917
1.0
Details
Bought a bracelet (see the picture) 3 days ago in Orlando store, first time used, damage. Poor quality.
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Product or Service Quality

Charming Charlie - Just don't do it

Charming Charlie
#1042402
3.3
Details
Placed an order 4/30, they quickly took my money, but as of today, 5/3, its still being packed at the warehouse. I called to find out what was going on and was told i would get my order on the 9th. I tried to cancel it but they said i couldn't. No email with tracking, and I have returned things before and it took 3 weeks for my money to be refunded.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website

Short Review on December 06, 2016

Charming Charlie
#967984
1.0
Details
missing items in order, still paid for them. Customer service no call me back. What is going on with this store?
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website

Short Review on December 06, 2016

Charming Charlie
#967981
1.0
Details
Order completely cancelled yet they STILL CHARGED ME. I am now disputing $300 worth of apparel that I will never see. They are CROOKS. You call and you speak to service agents who dont know a thing, seriously. They truly need to get their act together... BANKRUPTCY ON YOU CHARMING CHARLIE, you are run by the Devil!!!!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
I used to looovvvee shopping at Charming Charlies--both in the local stores--and online. They always have unique and colorful accessories, and their sales, with promo coupons are hard to pass up... ...That is, until today when I tried to place an online order during...
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2.3
I didn't like
  • Contradiction of pricing
#1083962
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I ordered 3 small accessories (small purse-like items) from Charming Charlie's online website on Monday, July 17, 2017. Once you place an order online, you don't get to see the status of your order. They sent me an email saying they would send me the tracking details...
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1.0
#1078793
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the store is at the hamilton town center in noblesville. the manager and cashiers were rude,racist and completely ignored my friends and I. I WILL NEVER SHOP AT THAT STORE AGAIN!! For some reason the women working that particular day were especially catty and...
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h.kitchener
h.kitchener

Of course they have the right to be snotty---just as you do to call them racist. Shop elsewhere.

I liked
  • Products
I didn't like
  • Poorly trained customer service people
#1077834
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I ordered a cute mug online and, when I received it (we won't even mention how long it takes for things to ship!), it was chipped and the lettering was already rubbed off. I contacted customer service and the lady told me that she had reshipped the item at no cost to...
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1.7
#1077445
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I placed an order on the Charming Charlie website. I placed the order 5 days ago and it still hasn't shipped. I called customer service yesterday, at which time they told me it takes 2 days to process the order before shipping, but they don't count weekend days in that...
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Anonymous
Ann

The SAME thing happened to me! I also placed an order on Saturday and was told the same thing. In this day and age of placing ordering ,picking the inventory and fast shipping...

1.9
I didn't like
  • Non-notification
  • No notifications on delayed order
  • Poorly trained customer service people
#1076327
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On July 14th i had a special event to attend and stopped by what used to be one of my favorite stores to find the peefect shoe. I found a cute pair of wedges that would go with my outfit,however the closure was broken. I called the local shoe repair to see if it could...
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Anonymous
Anonymous

It is corporate policy that they are not allowed to discount damaged items. Either you buy it damaged at full price, or they damage it out and don't sell it at all. Be mad at ...

Anonymous
Anonymous

When things are damaged it is a corporate policy that they are not allowed to further discount the price. Either you buy it broken at full price, or they have to immediately d...

1.0
Product
#1074905
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I paid for two day shipping on 6-20-2017. I received my order on 6-26-2017. Not only did my order come four days after it was supposed to, I was sent an invalid tracking number and only two of the three items I ordered were in my crumpled up package. I was never...
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1.0
#1066630
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