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1.9 Based on 24 reviews
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I received an email about the $10.00 off handbags for the weekend of Sept 16th thru Sept 19th. My sister and I went in to purchase handbags. When I got to register the handbag rang up regular price. I mentioned to the clerk, that the handbags are $10.00 off,I showed her the email. She proceded to tell me they are not honoring that sale. That at the bottom of the advertisment it states,subject to change and they decided not to honor. I returned... Read more

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Worst customer service ever!!!! They had 2 out of stock items and never told me until I got my shipment and 3 items were circled with what I can now make it is the word cancel on it. I look online at my order and see 2 were cancelled. I was overcharged $4.60 because they were taking my coupon discount away in small chunks off each item so what I was credited back was not correct. They were taking away part of my coupon. Then customer service... Read more

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Good luck buying something online. I bought several things and then 5 days later I receive an email telling me the items are not available and the order was cancelled. I've heard many complaints before from other people who have experienced this, and it's like c'mon Charming Charlie..how come you guys haven't fixed this? So, if you see something cute, GOOD LUCK. If you don't want to continually get your hopes up only to be punched in the gut,... Read more

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I love CC I have bought a purse from CC a year ago and had no issues. I took my sister to CC a few months ago and we purchased the same purse. We wear the purses on/off and we are very upset the seal on the handles are cracking. I'm hoping that it's just that make that had this issue. I will give one more try because I had no issue with my first purse.

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I was given 2 coupons for in store use from previous shopping trips. When I went to check out I was told that I couldn't use both on the same day and if I wanted to use them I'd have to put stuff back and return another day. To me this made no sense. I put everything back. This store would rather lose a sale than accommodate their customers. The next day my daughter wanted to shop at the plaza and against my better judgement went back in to... Read more

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I've been a regular at charming Charlie for years. The girls who work there know me well. I came in this week and was being rung up at the register and the girl told me she loved the necklace I picked out. Her manager Alaina told her to "Stop chit chatting and get back to work." I was livid. The girls eyes were so surprised and I wanted to hug her because her boss was so rude. I'm not coming back to the South Jordan Charming Charlie anymore.... Read more

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I have loved coming to Charming Charlie throughout the years. I always find the best of items and enjoy myself. I recommend the store to everyone I meet. I usually shop at the Charming Charlie in the South Jordan District area. Never have had a problem until recently. I went in earlier this week and two sweet gals were helping me. Makenzie and Kaitlyn. They were able to help me match jewelry and a gorgeous handbag to my blouse. They knew their... Read more

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My daughter and I where in the charming Charlie's on fashion show. Ask a associate named Bridget were to to find a certain item. She came accrossed very rude acted like we didn't want we what we intianaly wanted. But the item we wanted we found on our own. I will not return to this store and I will encourage people to not shop at this store as well!!! Bridget is not a good employee or a good representation for charming Charlie. We used to live... Read more

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I love the Charming Charlie's store in Kansas City, Kansas. But there customer service is horrible! I had an issue with my order not ringing up correctly and I realized it after I ordered it cause I was in a rush. There only response was next time contact them first in this situation and that they couldn't do anything after a purchase is made. Maybe I'm just being picky since Amazons customer service is always looking to help a customer and keep... Read more

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My experience with Charming Charlie online shopping is excellence! I am very satisfied with their products. They look like exactly the same as on the picture. They offer customers elegant, not expensive and fashionable products with good quality. I am receiving my orders always on time in perfect condition. There is a big choice of handbags, the colors are vibrant. Outfits’ materials are nice, sizes are good fit. There are lot of sales. The... Read more

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