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2.2
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Style and Design
Value for money
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1 comment

I have purchased items from this store for a couple years now and never had a problem until these last few months. I have always been able to exchange items just as the return policy says on the receipt, but for the past few months that I go in, a new employee would always seem like she was not okay with me doing my exchanges.

I went in today to do an exchange and she straight up told me that she will allow it this time but after this I can no longer do exchanges. I asked her why if I was doing it before and other employees always told me I could.

She told me, well you no longer can't so be sure to spread the word. I never had a problem before, so why is it such a problem now?

Product or Service Mentioned: Charming Charlie Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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Anonymous
New York, New York, United States #1317612

Anyone who repeatedly returns items for exchange or refund is a bad customer. You obviously wear/use items and want stores to be your own personal closet . Not with this new employee !

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