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1.9

I placed an order on the Charming Charlie website. I placed the order 5 days ago and it still hasn't shipped.

I called customer service yesterday, at which time they told me it takes 2 days to process the order before shipping, but they don't count weekend days in that processing time.

(Strange, considering the STORE itself is open on both Saturday and Sunday.) They assured me the order would ship out yesterday. It's still "processing." And I'm sure that when I receive said order (IF I ever receive it), it will be either broken or poor quality, like the last time I ordered something from them online.

Reason of review: Order processing issue.

Monetary Loss: $32.

Preferred solution: Deliver product or service ordered.

Charming Charlie Cons: No notifications on delayed order, Non-notification, Poorly trained customer service people.

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The SAME thing happened to me! I also placed an order on Saturday and was told the same thing.

In this day and age of placing ordering ,picking the inventory and fast shipping from CC competitors this make absolutely ZERO business sense. I'm reluctant to place another online order.

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