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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money

I ordered 4 items from their website in the middle of December ‘17. After not receiving my order or a shipment notification for 4 weeks, I called their customer service.

Turns out they just failed to process my order and because of that they had already sold out of 2 of the items I purchased! I told them just to send me what they had (which I received promptly, but both items are very cheaply made) and to refund me for the other 2 items. They sent me an email later asking how I would the refund. I called and told them.

A week goes by, no refund. I call AGAIN, the guy tells me he can’t prove that they didn’t refund me and he would have corporate call me the next week. Did they? OF COURSE NOT!

So I have to call once again asking about my dang refund. They have FINALLY ISSUED my gift card refund. Still waiting on the refund to my credit card. Good grief!!!!!

Save yourself and don’t EVER ORDER FROM HERE!

Cheap crap and useless customer service. 0 stars!

Product or Service Mentioned: Charming Charlie Shipping Service.

Reason of review: Poor customer service.

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